Returns, Refund & Exchange Policy
Our customer service policies are simple, straightforward and transparent and are drafted keeping your best interest in mind. If by any reason, you wish to part with a product you bought from Voom,pk or are unhappy with the quality of the product, you can always send it back to us for replacement with any other item. And we promise we will not quibble, argue or frame excuses. It is your right and we respect it. By doing this, we also ensure that our main motto of a memorable shopping experience remains intact; we wish to be in your good books.
Though we are always working hard to match your expectations and deliver you quality products, on time, but still, in case, you have decided that you want a replacement, we are ready to help you out. In case of the following scenarios you are liable to get a replacement without any deduction:
We have shipped a wrong product that is not matching with your order.
There is a manufacturing defect in the product ordered by you.
You can simply send us back the parcel via Pakistan Post or Any Courier Company. Exchange item will be issued with in 24 Hours as we receive the parcel back.
You have three days (from the date you receive the parcel) to make up your mind and intimate us that you wish to exchange the product.
You can do so by dropping in an Email to firstname.lastname@example.org or call or WhatsApp us at 0312-8929-909 stating your order id
You have to send us the parcel within Three days of its receipt through courier.
Courier for sending back the product will borne by customer.
Valid reasons to return an item
- Delivered Product is damaged (physically destroyed or broken) / defective (dead on arrival)
- Delivered Product is incorrect (presentation different on website) / incomplete (missing parts)
- Delivered Product is “No longer needed” (you no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package) – eligible for selected products only.
- Please note that some products are not eligible for a return if the product is “No longer needed”.
Some Do’s and Don’ts
Items must be unused and undamaged and must be in their original purchase condition.
You need to send us the following: Original Product Packaging, Manufacturer’s Containers, Documentation, Warranty Cards, Manuals, and all accessories.
All packaging, including the original manufacturer’s containers, must be unmarked and not defaced in any manner.If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
Refund Your Money
In case of Refund, your money will be refunded by following carriers whichever you prefer.
a) Online Banking (Any Pakistani Bank)
b) Easy Paisa (Mobile/CNIC Both)
c) Jazz Cash (Mobile/CNIC Both)
d) Mobile Load (In case of small Refund)
e) We give you redeem coupon of same amount (except delivery charges) which you have to use it for buy any other item from our website.
So NOW you can SHOP with Confidence & Satisfaction because of Voom.pk
• 24/7 Complain Launch System
• FREE Exchange System
• Cash Refund by all available options
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